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Frequently Asked Question

How long will my order take to arrive?

We offer contactless delivery throughout Auckland on Tuesday and Thursday. We recommend you place your orders at least 24 hours ahead of the delivery days in order to avoid being disappointed. If you happen to have a cake emergency, please contact us and we will try to help!

We aim to process all orders within 24 hours. If for some reason your order is delayed, we will be in touch with you.

Because your orders and handmade in small batches, occasionally we can run out of stock of particular items. This may mean your order may sometimes take a little longer to arrive. We can’t rush the goodness, and we appreciate your patience.

Where do you deliver to?

We deliver throughout Auckland ( excluding rural) Need us to deliver somewhere else? We may be able to help. Contact Us

How much is delivery?

We're not in the business of making money from deliveries, that's why we charge a $10 flat rate on all deliveries. We also allow free contactless pickups by prior arrangement. Contact Us

Do you offer contactless delivery?

Yes! The health and safety of our customers and team members are very important to us. We have strict safety procedures in place at every stage of production, and this includes contactless delivery under government guidelines.

What is your returns policy?

All orders are final and non-refundable. Raw Kind will not accept returns if you simply change your mind. Returns will only be accepted if the product is faulty or does not meet the description on our website. All returns must be made within 5 days of receiving your order and proof of purchase must be provided. If these requirements are not met, Raw Kind reserves the right to not offer an exchange.

How long will my raw baking keep for?

You can refrigerate your slices and cups for up to 3 days, ideally in an airtight container. Or extend the shelf life to 2 months by popping them straight into the freezer. Thaw them out as you're ready to enjoy them, it won't take long!

Keep your cakes frozen until the night before your celebration. Then move it into the fridge to thaw overnight. Once thawed, refrigerate and consume within 3 days.

Are Raw Kind products dairy free?

We don't use any dairy products in our recipes, however nuts and seeds are processed on equipment that also processes milk products, so small traces may be present.

Are Raw Kind products Gluten Free?

We only use non gluten ingredients. However there is a possibility that small traces of gluten may be present, due to the manufacturing process our ingredients go through before they reach our kitchen.

What sweetener do you use in your baking?

We believe in producing a pure and natural product, therefore we don’t use any refined or artificial sweeteners. We use only dry and fresh fruit, hand squeezed fruit juice, and a hint of coconut nectar to give our baking just the right amount of sweetness!

Do you use added flavours and colours?

Never! We love to let our whole-food ingredients shine! All the flavour and colours you can taste and see comes from real ingredients such as fruit (like berries, lemons and oranges ) and spices and superfoods like turmeric and super-green powders.

Is it safe to order with you on-line?

Yes! All our orders are securely processed with Stripe. Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security. You can rest assured that your payment is 100% safe and secure.

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