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Frequently Asked Question

How long will my order take to arrive?

We offer delivery on Thursdays and Fridays and pick ups at our kitchen for prepaid orders on Wednesdays/Thursdays/Fridays. The cut off time for orders is 48 hours prior to collection/delivery day.  If you happen to have a cake emergency, please get in touch with us and we will try to help! We will add extra pick up/delivery days in the lead up to Christmas. If you have inquiries about Christmas deliveries please get in touch via our contact page.

Where do you deliver to?

We offer delivery to several areas throughout Auckland ( excluding rural addresses). For more information, check out our Delivery Zones. Need us to deliver somewhere else? We may be able to help. Please contact us.

How much is delivery?

We're not in the business of making money from deliveries, that's why we charge a $7.50 flat rate on all deliveries. We also allow free contactless pickups by prior arrangement.

Do you offer contactless delivery?

Yes! The health and safety of our customers and team members are very important to us. We have strict safety procedures in place at every stage of production, and this includes contactless delivery under government guidelines.

What is your returns policy?

All orders are final and non-refundable. Raw Kind will not accept returns if you simply change your mind. Returns will only be accepted if the product is faulty or does not meet the description on our website. All returns must be made within 5 days of receiving your order and proof of purchase must be provided. If these requirements are not met, Raw Kind reserves the right to not offer an exchange.

How long will my raw baking keep for?

Keep slices and cups frozen and thaw as needed. To enjoy, thaw them in the fridge or if you just can't wait, at room temperature for 10-15 minutes. Once thawed, refrigerate and consume within 3 days.

Our cakes leave our kitchen frozen. When ordering these please allow enough time for thawing. Cakes will keep frozen until the best by date on the box. To enjoy, thaw them overnight in the fridge. Once thawed, refrigerate and consume within 3 days.

Are Raw Kind products dairy free?

We don't use any dairy products in our recipes, however nuts and seeds are processed on equipment that also processes milk products, so small traces may be present.  If you have any concerns please contact us prior to ordering.

Are Raw Kind products Gluten Free?

We only use non gluten ingredients. However there is a possibility that small traces of gluten may be present, due to the manufacturing process our ingredients go through before they reach our kitchen. If you have any concerns please contact us prior to ordering.

What sweetener do you use in your baking?

We believe in producing a pure and natural product, therefore we don’t use any refined or artificial sweeteners. We use only dry and fresh fruit, hand squeezed fruit juice, and a hint of coconut nectar to give our baking just the right amount of sweetness!

Do you use added flavours and colours?

No! We love to let our whole-food ingredients shine! All the flavour and colour you can taste and see comes from real ingredients such as fruit (like berries, lemons and oranges ) and spices and superfoods like turmeric and super-green powders.

Is it safe to order with you on-line?

Yes! All our orders are securely processed with Stripe. Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security. You can rest assured that your payment is 100% safe and secure.

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